I am currently involved in a product selection process for a client. One of the products that made it to the shortlist is the Cisco Monitoring, Analysis and Response System, also known as CS-MARS.

Apart from the functionality that the machine offers, I have to say that I am very impressed with Cisco's customer service in the pre-sales phase, but even more with the fact that they have all documentation of their products publicly available on their web site.

On top of that, the documentation is of a very high quality and actually contains the information that I need for formulating and substantiating my advice and for completing my global technical design.

Compliments to Cisco! The only point of improvement is the fact that the structure of their web site leaves to be desired.

Maybe I wasn't so far off when I wrote my master thesis (and the subsequent scientific article) back in 1997 after all :)